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Shipping Policy

Shipping policy

DISPATCH TIMES

We aim to dispatch all orders between 1-2 working days from the date of the order being placed. You’ll receive an email notification at the time of dispatch (after the carrier has your parcel). If there’s a problem or expected delay, we’ll be in touch!

In the case of pre-orders, we aim to dispatch all orders between 1-2 working days from the date of release. Again, any problems and we’ll be in touch.


DELIVERY TIMES & PRICES

Delivery costs and times are displayed at checkout.


SHIPPING

To return your product, you should post your product to: Realm Runner Studios, Enefco House, 19 The Quay, Poole, United Kingdom, BH15 1HJ, United Kingdom.

Unless the item is faulty or damaged, you will be responsible for paying for shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item of value, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

SHIPPING TO OUTSIDE OF THE UK

Orders to addresses outside of the UK may be subject to additional customs and import charges. By ordering from us, you accept responsibility to pay these fees.

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Realm Runners Studio